Discover How To Leverage WhatsApp Marketing Ethically and Acquire Qualified Prospects At Scale Without Loosing Your WhatsApp Account.
Cocoon's WhatsApp Business API Platform
Broadcast Promotional offers that get 90%+ open rates
Run Click to WhatsApp Ads on Meta
Automate your marketing, sales and support.
Powered by Official WhatsApp Business API
Understanding Customer Engagement Tool and benefits
Boosting customer engagement is key to improving customer loyalty, retention, and average lifetime value.
But to meet these goals you need to start with the right foundation.
This means delivering experiences that drive sales through engaging customers quickly on their interaction channel of choice.
With the number of digital engagement channels constantly increasing, keeping up with customer habits is critical.
You need to go where your customers are, and this means you need to consider adding WhatsApp messaging to your
contact center.
Easy to adapt channel
WhatsApp
is used by more that 8-Billion
people, which makes it
an easy to adopt channel for a customer to interact with a brand.
Reduced customer Effort
WhatsApp provides easy communication on the go. Engagement is further enhanced by the rich media capabilities WhatsApp provides, -such as document
sharing, location mapping, ǪR codes, and more.
Deliver targeted alerts and proactive notifications
WhatsApp provides higher open-rates than any other channel. Delivering important messages on WhatsApp is much easier for
business.
On-time customer Support
Leveraging WhatsApp as a customer service channel helps to build a good brand image and much loyal customer base.
Leads nurturing channel
Connecting with the leads on sales channel to answer any
queries, provide document or retargeting can drive up the sales unto 10x
Sending Documents quickly
WhatsApp makes it easier to connect with customers and
provides features to share media files or document
Marketing, Sales & Support Solutions with integrated WhatsApp
Cocoon's Business API Platform provides
No-Blocking Issues
Broadcasting
Chatbot
Lead management
Team inbox
360 Customer view
Capture contacts using QR code
Personalized templates
Reports of chats , Contacts, Broadcast and many more
User Management and monitoring them
Unlimited tags and Stage
Chat Notification
CTWA leads
Integration with Google sheet.
and many more………………………..
Chat widget for website
QR code to open whatsapp
Link to redirect to whatsapp
Verified Green-Tick
Capture leads with CTWA Ads
Boost return on Facebook ad spends by
converting ad clicks into conversations. Generate qualified leads, nurture and engage better with post click interactions on WhatsApp.
Capture leads from your Facebook ad and Connect with WhatsApp number. Create ChatBots that are ready to go when a lead sends you a message. Keep your team ready to engage with the leads and provide them the required information.
Results:
Higher Conversational Engagement
Lower Overall Campaign Costs
Higher Conversions
Easy retargeting on Dropped leads
Broadcasting
Launch marketing campaigns at scale. Schedule campaigns to share information to your customers regarding your product or services.
Send product catalogues and reminders. Analyze Broadcast’s results - Sent, Received, Open and Replied.
You can also filter customer data who are interested, or replied.
Mark opt-out for those who don’t want to receive messages. Add tags and create new segments as per the results.
Send engaging templates to get customer inputs - Create templates with attached image, video, documents. You can add buttons, lists, link to website and more.
Results:
Add click-to-action (CTAs) buttons
Set chatbots to interact on replies
Create and share products catalogue
Share images, documents, videos and more
Add Custom variables to your templates
ChatBots
WhatsApp API chatbots can operate round the clock, providing instant responses and support to users.
They eliminate the limitations of human availability and enable businesses to provide uninterrupted service to their customers, regardless of the time or day In our WhatsApp Chat Platform, Drag and drop Bot workflow is provided.
Easy to use ChatBots for automated replies–
Simple Drag & Drop Box
Set automated workflow to assign incoming chats to the qualify user
Capture relevant information from your customer like Mail , Pdf , Location , interest and more
Share image , Video and Documents and more
Push information Via API Calls to other Sources
Team Inbox to Chat with contacts
Level-up your customer services with ChatBots.
Bring your team together in one place engage customers from one contact number.
Let agents answer incoming queries. Our WhatsApp chat platform has everything you need for an effective team Chat with customers.
360 degree customer view
Multi-agent assigning
Auto-assign chat to user
Tagging for segmentation
Follow-ups comments
Stages for better listing
Share media during Chat
Pre-defined templates
Chat reminders
Custom fields in contacts
Chat history
Ouick respond templates.
Contact Management
Track your customer dispositions while engaging them on WhatsApp.
Stages view for a better disposition
Custom fields to add additional info
Chat Reminders for timely engagement
Bulk actions for collective changes
Tags for additional filtration
Bulk import data at once
Sync data from google sheets
Sync contacts from Chatbot mobile’s app
Followup comments so your team can add comments every time they talk to customers
Reasons To Consider WhatsApp Marketing
Faster & Time Saver Method
Personalized Messages
Cost Effective
High Open Rates
Increase Engagement
Analytics
Which Industries Can Get Benefits From Cocoon's Business API Platform
Real Estates
Restaurants
Universities
Colleges
E-commerce
Health Care
Trading
Travel
Education/Institute
Schools
Retails
Communities Centers
Government Organizations
How is WhatsApp Business API Different?
Features:-
WhatsApp Business API
WhatsApp Business App
Broadcasting Limit
UNLIMITED Users/ Day
256 Contacts
Multi-User Access
Unlimited Users
Up to 5 Devices
Install Chatbots
Yes
Not Possible
Automated Messaging
Yes
Not Possible
Broadcast Reaches
All Users
Only who have saved your number
Verified Green Tick
Yes
Not Possible
Clickable Messages
Yes
Not Possible
Contacts Stages Pipeline
Yes
Not Possible
Custom fields
Yes
Not Possible
Data from Excel Sheets
Yes
Not Possible
WhatsApp Website Widget
Yes
Not Possible
QR Code To WhatsApp
Yes
Not Possible
Features:-
WhatsApp Business API
Broadcasting
Limit
UNLIMITED Users/ Day
Multi-User
Access
Unlimited Users
Install Chatbots
Yes
Automated Messaging
Yes
Broadcast
Reaches
All Users
Verified
Green-Tick
Yes
Clickable
Messages
Yes
Contacts Stages Pipeline
Yes
Custom fields
Yes
Data from Excel Sheets
Yes
Website Widget
Yes
QR Code To WhatsApp
Yes
Features:-
WhatsApp Business APP
Broadcasting
Limit
256 Contacts
Multi-User
Access
Up to 5 Devices
Install Chatbots
Not Possible
Automated Messaging
Not Possible
Broadcast
Reaches
Only who have saved your number
Verified
Green-Tick
Not Possible
Clickable
Messages
Not Possible
Contacts Stages Pipeline
Not Possible
Custom fields
Not Possible
Data from
Excel Sheets
Not Possible
Website Widget
Not Possible
QR Code To WhatsApp
Not Possible
Cocoon's WABA
- VS -
Others
Features:
Cocoon's WABA
Others
Number Blocking Protection
Yes
No
Broadcasting Limit
Unlimited
Limited
Keyword Based Responses
Unlimited
Limited
CTWA leads
Yes
No
Chat Notification
Yes
No
Tags and Stages
Yes
No
Lead management
Yes
No
Chatbots Limit
Unlimited
Limited
Clickable Messages Limit
Unlimited
Limited
Contacts Stages Pipeline
Yes
No
Custom fields
Yes
No
WhatsApp Website Widget
Yes
No
Capture contacts using QR code
Yes
No
Mobile Application
Yes
No
Automated Messaging
Yes
Yes
Broadcast Reaches
All Users
All Users
Verified Green Tick
Yes
Yes
Data from Excel Sheets
Yes
Yes
Features:
Cocoon's WABA
Number Blocking Protection
Yes
Broadcasting
Limit
Unlimited
Keyword Based Responses
Unlimited
CTWA leads
Yes
Chat Notification
Yes
Tags and Stages
Yes
Lead management
Yes
Chatbots Limit
Unlimited
Clickable Messages Limit
Unlimited
Contacts Stages Pipeline
Yes
Custom fields
Yes
WhatsApp Website Widget
Yes
Capture contacts using QR code
Yes
Mobile Application
Yes
Automated Messaging
Yes
Broadcast Reaches
All Users
Verified
Green-Tick
Yes
Data from Excel Sheets
Yes
Features:
Others
Number Blocking Protection
No
Broadcasting
Limit
Limited
Keyword Based Responses
Limited
CTWA leads
No
Chat Notification
No
Tags and Stages
No
Lead management
No
Chatbots Limit
Limited
Clickable Messages Limit
Limited
Contacts Stages Pipeline
No
Custom fields
No
WhatsApp Website Widget
No
Capture contacts using QR code
No
Mobile Application
No
Automated Messaging
Yes
Broadcast Reaches
All Users
Verified Green Tick
Yes
Data from Excel Sheets
Yes
Get great features
Number Blocking Protection
Verified Green-Tick (as per Meta)
Unlimited Broadcasting
Unlimited Chatbots
Unlimited Clickable Messages
Auto-assign chat to agents
Keyword Based Responses
Lead management
Multi-User Access (5 Users on Every Account)
Team inbox
360 Customer view
Capture contacts using QR code
WhatsApp Website Widget
Personalized templates
Reports of chats , Contacts, Broadcast and many more
User Management and monitoring them
Unlimited tags and Stage
Custom fields
Chat Notification
CTWA leads
Mobile Application
Integration with Google sheet & Webhook.
Cocoon's WhatsApp Business API FAQs
Is WhatsApp Business API Free?
You can get the WhatsApp Business API for Free with Cocoon's WhasApp Business API Platform but you still need to pay the platform fees & for messages charged per session (every 24-hours) in the WhatsApp Conversation-based pricing model.
What is the WhatsApp Business API Pricing?
The pricing of User-initiated & Business initiated conversations vary depending on the region, the country code of a user and the type of Conversation.
How can I get WhatsApp Business API?
To get WhatsApp Business API, you need to connect with a WhatsApp Partner like Cocoon's WhatsApp Business API.
Can I send automated messages using WhatsApp Business API?
You can automate WhatsApp messages to your customers like welcome messages, Nurture, Follow-up, & more by connecting your CRM/ Business Software with Cocoon's Business API.
Can I access WhatsApp on multiple devices with WhatsApp Business API?
Yes, you can access WhatsApp Business API on as many devices as you want using Cocoon's Business API. Unlike WhatsApp Business, WhatsApp Business API can be used on multiple devices. You can log in to Cocoon's Business API Platform on the go using a Mobile device, PC & tabs.
Can I use WhatsApp Apps & WhatsApp Business API on the same number?
No, the number which is active on WhatsApp Business API can’t be registered on WhatsApp Apps. Also, if a number is already registered on WhatsApp Apps, you must delete that WhatsApp Account to register for WhatsApp Business API.
Which one is better: WhatsApp Business or WhatsApp Business API?
While WhatsApp Business is tailored for small businesses & individual owners, WhatsApp Business API is built for medium to large businesses with large message volumes. But, if you want to: Use WhatsApp on multiple devices, Send WhatsApp broadcasts to over 1,00,000 users in one go, Automate WhatsApp Chatbot, and Send clickable buttons with messages, then choose WhatsApp Business API.
Can we integrate Chatbots using WhatsApp Business API?
Yes, you can create multiple WhatsApp Chatbots easily with a WhatsApp Business API-based platform like Cocoon's WhatsApp Business API. The process is really easy as you simply need to Drag & Drop elements & create Chatbot flows for your business.
Are WhatsApp Conversations managed separately?
Yes, WhatsApp Conversation Credits are recharged and managed Separately.
What is a Customer Service Window / Session Window?
A Messaging session window starts when a user sends your Whatsapp Business Number a message and lasts for 24 hours from the most recently received message.
You can intervene/respond with ANY kind of message within these 24 hours.
Is it a Pre-paid Billing or Post-paid?
All billing is Pre-paid.
How many Contacts Can I Import
You can Import Unlimited Contacts to the Cocoon's WhatsApp Business API Dashboard. You're only charged for the WhatsApp Conversations you initiate with a user.
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