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Marketing, Sales & Support Solutions with integrated WhatsApp

Cocoon's Business API Platform provides

  • No-Blocking Issues

  • Broadcasting

  • Chatbot

  • Lead management

  • Team inbox

  • 360 Customer view

  • Capture contacts using QR code

  • Personalized templates

  • Reports of chats , Contacts, Broadcast and many more

  • User Management and monitoring them

  • Unlimited tags and Stage

  • Chat Notification

  • CTWA leads

  • Integration with Google sheet.

  • and many more………………………..

Chat widget for website

QR code to open whatsapp

Link to redirect to whatsapp

Verified Green-Tick

Cocoon's WhatsApp Business API FAQs

Is WhatsApp Business API Free?

You can get the WhatsApp Business API for Free with Cocoon's WhasApp Business API Platform but you still need to pay the platform fees & for messages charged per session (every 24-hours) in the WhatsApp Conversation-based pricing model. 

What is the WhatsApp Business API Pricing?

The pricing of User-initiated & Business initiated conversations vary depending on the region, the country code of a user and the type of Conversation.

How can I get WhatsApp Business API?

To get WhatsApp Business API, you need to connect with a WhatsApp Partner like Cocoon's WhatsApp Business API.

Can I send automated messages using WhatsApp Business API?

 You can automate WhatsApp messages to your customers like welcome messages, Nurture, Follow-up, & more by connecting your CRM/ Business Software with Cocoon's Business API.

Can I access WhatsApp on multiple devices with WhatsApp Business API?

 Yes, you can access WhatsApp Business API on as many devices as you want using Cocoon's Business API. Unlike WhatsApp Business, WhatsApp Business API can be used on multiple devices. You can log in to Cocoon's Business API Platform on the go using a Mobile device, PC & tabs.

Can I use WhatsApp Apps & WhatsApp Business API on the same number?

 No, the number which is active on WhatsApp Business API can’t be registered on WhatsApp Apps. Also, if a number is already registered on WhatsApp Apps, you must delete that WhatsApp Account to register for WhatsApp Business API.

Which one is better: WhatsApp Business or WhatsApp Business API?

 While WhatsApp Business is tailored for small businesses & individual owners, WhatsApp Business API is built for medium to large businesses with large message volumes.  But, if you want to: Use WhatsApp on multiple devices, Send WhatsApp broadcasts to over 1,00,000 users in one go, Automate  WhatsApp Chatbot, and Send clickable buttons with messages, then choose WhatsApp Business API.

Can we integrate Chatbots using WhatsApp Business API?

Yes, you can create multiple WhatsApp Chatbots easily with a WhatsApp Business API-based platform like Cocoon's WhatsApp Business API. The process is really easy as you simply need to Drag & Drop elements & create Chatbot flows for your business. 

Are WhatsApp Conversations managed separately?

Yes, WhatsApp Conversation Credits are recharged and managed Separately.

What is a Customer Service Window / Session Window?

A Messaging session window starts when a user sends your Whatsapp Business Number a message and lasts for 24 hours from the most recently received message.

You can intervene/respond with ANY kind of message within these 24 hours. 

Is it a Pre-paid Billing or Post-paid?

All billing is Pre-paid.

How many Contacts Can I Import

You can Import Unlimited Contacts to the Cocoon's WhatsApp Business API Dashboard. You're only charged for the WhatsApp Conversations you initiate with a user.

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